Frequently Asked Questions
Everything you need to know about our home products and services.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Depending on your location within the USA, standard shipping typically takes 3-7 business days via our trusted freight and parcel partners.
Do you offer a warranty on home appliances and furniture?
Yes, all Scotsman USA products come with a minimum 1-year limited manufacturer's warranty covering defects in materials and workmanship. Specific warranty periods may vary by product category.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and in unused condition. Please note that some oversized furniture items may be subject to a restocking fee.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
Do you provide assembly services for large furniture?
While our standard shipping is 'curbside' or 'front door,' we do offer White Glove Delivery and assembly services for an additional fee at checkout for most metropolitan areas.