Returns & Exchanges
At Scotsman USA, we want you to be completely satisfied with your home goods; if you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund. All returned merchandise must be in its original packaging and unused condition to qualify for processing.
Initiate Your Return
Visit our online return portal with your order number and zip code to select the items you wish to send back.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the packing slip inside your package.
Pack and Ship
Securely pack the items in their original boxes and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing